When you purchase a Vinmori product directly from vinmori.com you will be covered by a 30 day money back guarantee. If for any reason you are not satisfied with your purchase of your Vinmori product send it back within 30 days for a full product refund. Please note that in order to take advantage of this offer; the item must remain in new and unused condition with all of the original packaging.
Our heated gear are so tough and durable we are proud to say that any defects or failures in the heat system will be covered for the life of the product when purchased directly from www.vinmori.com. We want your Vinmori product to be able to help keep you warm season after season.
We will cover the product materials/workmanship itself from any defects or failures, under normal conditions for up to one year after the purchase date. Proof of purchase is necessary.
Items purchased through other authorized retail outlets other than the vinmori.com website will be covered by a one year warranty. This includes the heat system and materials/workmanship from any defects or failures under normal conditions. This does not include batteries and/or charger. Proof of purchase is necessary.
In the unfortunate event that your vinmori product has become damaged or is no longer working and fits in one of the above categories you can send it back for a warranty review. In order to successfully do this you must email firstname.lastname@example.org to request a Return Authorization #. Once you have this information you will then need to send the item back to us for review. Be sure to include a note that describes the issue that you are having as well as all of your contact info (name, telephone number, email address, return mailing address).
Be sure to always read the instructions and warnings provided with your Vinmori Heat product before use. If for some reason you do not have this information please contact us and we can provide it for you.