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Shipping & Replacement

Customer Support

When will my order ship?

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. Orders received by 1pm EST will ship the same business day. Orders received after 1pm EST will ship the next business day. Estimated time of delivery doe not include weekends. After your order is processed you will be sent an email with your sales receipt that will include the shipment tracking number.

How long will I get my package?

For all package we will deliver by Express.

You will get your heated gear within 3-7 days.

How do you calculate shipping cost?

We provide Free-Shipping globally, no shipping cost!

Just add products to your cart, complete the payment and we will send you tracking number for you package delivery.

We want you to be 100% satisfied with your Vinmori purchase. Items can be returned or exchanged within 30 days of delivery

What is your return policy?

We want you to be satisfied with your purchase of your Vinmori Heat product. If products purchased from vinmori.com do not meet your expectations, you may return it with the packing slip within 30 days of purchase. 

Returned products must be new, unused, and contain all original packaging and accessories (including product manuals and instructions). Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged.

A return can be initiated by emailing info@vinmori.com where you can receive a return authorization number and an address to return your product.

Return or exchange shipping charges back to us are the responsibility of the customer. For exchanges we pay the shipping for the exchanged item being sent back to you. 

NOTE: Products sold as "FINAL SALE" are not eligible for return or exchange.


It is important to note that any and all returns/exchanges/warranty shipments sent back to the address we provide below must have a valid return authorization # visible on the outside of the box as well as inside the package with the returned merchandise.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vinmori.com


FINAL Sale items

Products marked as "Final Sale" unfortunately cannot be returned for refund. Regular sale items not marked as "Final Sale" are eligible for return/exchange under our normal return policy. 


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@vinmori.com or call us at (+86) 13825239589 to get Return Authorization # and send your item to our warehouse.




It is important to note that any and all returns/exchanges/warranty shipments sent back to the address we provide must have a valid return authorization # visible on the outside of the box as well as inside that package with the returned merchandise.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.